Details

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This course provides comprehensive training in key areas such as effective communication, problem-solving, and conflict resolution, equipping participants with the skills necessary to deliver exceptional service. Through practical exercises and role-playing scenarios, attendees will learn how to address customer needs proactively, handle complaints with professionalism, and create memorable service experiences. Ideal for frontline staff and customer-facing roles, this program aims to foster a service-oriented mindset, ensuring that every client encounter is handled with competence and empathy, ultimately driving customer satisfaction and loyalty.